Frequently Asked Questions

NEED ASSISTANCE ?

Call 800.537.5512 or Click Live Chat


Live Chat

Learn how to use our handy Live Chat tool and use it to get the answers to general questions about your order and ELIVATE® account. We’re only an instant message away from helping you resolve any concerns, questions or other issues. Read all Live Chat FAQs.

General

Browse the most commonly asked questions for more information about ELIVATE®. Whether you need to know our hours of operation, have a question about our shipping and return policies or how to reset your password, you’ll find the information you need here. Read all General FAQs.

Company

At ELIVATE®, customer service is at the heart of everything we do. Learn more about our customer service philosophy, as well as what makes us unique, by checking out our Company FAQs. Read all Company FAQs.

Product

With over 5000 fitness products listed on ELIVATE®, you’re bound to have questions. Learn where to find our newest items and get recommendations for specific products that will complement the equipment and gear you already own. Read all Product FAQs.

Navigation

Find your way around our new website and get the skinny on all of its great features and functionality. In just a few minutes, you’ll learn how to quickly find products, manage your account, track your order, and much more. Read all Navigation FAQs.

Name Change

Although our name has changed, our goals remain the same. Discover why we changed our company name from Fitness Wholesale to ELIVATE®, what it means for you, and what we have planned for the future. Read all Navigation FAQs.