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Call 800.537.5512 or Click Live Chat
Our corporate office is open between 8:30 a.m. and 6:30 p.m. EST.
Our corporate office is located at 6333 Hudson Crossing Parkway, Hudson, OH 44236. We also have two additional warehouses located at:
- 8551-1 Westside Industrial Drive, Jacksonville, FL 32219
- 1560 South Baker Ave, Suite A, Ontario, CA 91761
Yes, orders can be picked up at any of our locations. Please call 800.537.5512 to place your order and schedule a pickup time between 8:30 a.m. and 5 p.m. local time. Pickup Locations:
- 6333 Hudson Crossing Parkway, Hudson, OH 44236
- 8551-1 Westside Industrial Drive, Jacksonville, FL 32219
- 1560 South Baker Ave, Suite A, Ontario, CA 91761
Click here to request a catalog, or contact a customer service representative at 800.537.5512.
Our customer service team will be happy to help you find the product you need. Just call 800.537.5512 or use our Live Chat to request assistance.
Orders placed by 6 p.m. EST or 5 p.m. PST on in-stock items are shipped the same day.
Most backordered merchandise ships within 2 – 14 days of the original order date. We will not charge your account or credit card until the item ships, and we never charge additional shipping costs for backordered items. Once your backordered product ships, we’ll send you a confirmation email with tracking information.
ELIVATE™ ships via FedEx, UPS, USPS and LTL. Shipping charges are based on the destination and order size. We choose the most economical method available. Once your order has shipped, you will receive an email with the delivery method and tracking information.
Expedited shipping is available at an additional cost. Please mention you would like expedited shipping when placing your order and a customer service representative will be happy to discuss alternative shipping options with you.
- $9.50 for orders under $75
- 12% of the total orders for orders over $75
Most orders will arrive in 1 – 3 business days.
Yes, we’ll send you a confirmation email with tracking information whenever your order is shipped using standard shipping methods (FedEx, UPS and USPS). If your order ships LTL, please contact our customer service team at 800.537.5512 for tracking information.
We will exchange or reimburse you for any product (freight not included) returned within 30 days. A 15% restocking fee will be applied after 30 days, and a 25% fee will be applied after 60 days. No returns will be accepted after 90 days. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All returns must be unopened, not expired and in salable condition. So we can better serve you, please call 800.537.5512 for assistance with returns on merchandise purchased more than 30 days ago. If you have any questions or concerns about a product under warranty, please call us for further assistance.
We accept MasterCard, Visa, American Express and Discover. If you have a preapproved account, you may also order online and send us a check by mail.
Yes, volume discounts may be available. Please call 800.537.5512 to discuss pricing options with your Account Manager.
We take great care in filling, checking and packing all orders. The carrier, however, is responsible for merchandise after it leaves our warehouse, and, on rare occasions, a package may be damaged or lost in transit. For your protection, please follow these procedures:
- Carefully inspect each carton for damage.
- Check shipment against carrier's delivery receipt to make sure you have received all cartons listed.
- Have the driver note shortages or damage, even if slight, on the delivery receipt.
- Immediately after delivery, open all cartons and inspect for concealed damage. If you find any damage, DO NOT discard the cartons or any contents of your package.
- Please contact a customer service representative immediately at 800.537.5512 and we will assist you further.
No, we do not ship internationally at this time. Please call a customer service representative at 800.537.5512 to discuss other possible options.
No, but you will need a valid email address to place an order online.
It's easy! Click here to set up an account.
Resetting your password is easy. Click here to have password reset instructions emailed to you.
General FAQs