We will exchange or reimburse you for the cost of product (excluding freight) for any item returned within 30 days. All returns must be unopened, not expired and in salable condition.
- After 30 days a 15% restocking fee will be applied
- After 60 days a 30% restocking free will be applied
- No returns accepted after 90 days
- Custom ordered items are non-returnable
- To assist us better in serving you, we require that all returns be prearranged by calling 800.537.5512
Important Updated Return Policy for Product Categories
As a provider of personal protective equipment (PPE), COVID-19 has created an unusually high demand in masks, sanitizer, disposable clothing, gloves, hazmat items, & etc. ELIVATE is doing as much as possible to help minimize the spread of COVID-19. So to avoid cross-contamination of returned merchandise, we are not accepting any returns or cancellations until further notice.
For the following products we are no longer accepting returns and all sales are final:
- Pulse oximeters
- Hand sanitizer
- Isolation gowns
- Face shields
- Sneeze Guards