How Can We Help You Today?
Find answers about orders, products, returns, and account support.
Frequently Asked Questions
Orders, Shipping & Returns
How do I check my order status or find my tracking information?
- Sign into My Account and go to Order History to view your order details and tracking information.
- To see backordered items, go to My Account -> Reports & Analytics -> Backorders.
Can I modify, cancel, or update my order?
- If you need to change or cancel your order, please contact our customer service team as soon as possible. Contact the team at service@elivatefitness.com or call us at 800-537-5512.
What should I do if my order is incorrect, incomplete, or on backorder?
- If there is an issue with your order, please contact our customer service team and we will be happy to assist. Contact the team at service@elivatefitness.com or call us at 800-537-5512.
What are your shipping options and costs?
- Shipping costs vary depending on the products ordered, delivery location, and selected shipping method.
- All available shipping options and costs are displayed during checkout.
What is your return policy, and what if a product is defective?
- View our Returns & Exchanges Policy.
Account, Billing & General Support
What is required to shop ELIVATE?
- ELIVATE serves gym owners, personal trainers, and fitness facility operators. We provide commercial fitness equipment and solutions to health clubs, national chains, YMCA’s, corporate fitness centers, and other professional facilities. Consumer purchases are not permitted.
I’m tax exempt. What do I need to do?
- If you are tax exempt, please contact our accounting team at credit@boxouthealth.com to submit your tax-exempt documentation.
How do I manage my account or resolve billing issues?
- Sign into My Account to update your account information or manage your settings.
- For additional assistance, please contact customer service. Contact the team at service@elivatefitness.com or call us at 800-537-5512.
How do I reset my password?
- Click Sign In and select Forgot Password. Follow the instructions to reset your password.
- For security purposes, the reset link will expire, so please act quickly. If you receive an error or your link has expired, simply repeat the Forgot Password process to receive a new link.
How do I add a credit card to my account?
- When adding a credit card, make sure the billing address matches the address associated with the card.
- This should be the same address where your credit card statements are sent.
About ELIVATE®
ELIVATE is a trusted supplier of commercial fitness equipment and training solutions for gym owners, personal trainers, and fitness facility operators. We support health clubs, national chains, corporate wellness centers, and performance training facilities with high-quality products designed for durability and performance.
Our selection includes strength training equipment, functional training tools, conditioning gear, and facility essentials from leading fitness brands. ELIVATE helps operators build, upgrade, and maintain training spaces that support member engagement and long-term success.
Whether you’re opening a new facility, expanding your equipment offering, or restocking everyday training essentials, ELIVATE provides reliable access to commercial-grade fitness equipment built for high-traffic environments.
